Pharmaceutics is a competitive business. Each retail store operates a pharmacy nowadays, we have big retail chains, pharmacies in hospitals, and many other, independent players on the market.
Qualification and knowledge won’t be enough to succeed in an interview. You need to show something more, and I speak about the following things in particular:
- excellent communication skills
- ability to understand the needs of the others
- ability to deliver more than expected
Non-verbal communication matters
Do the interviewers feel good with you? Do you keep an eye contact? Do you do everything you should do while talking to the customer?
Unless you present yourself as a friendly, patient, and customer oriented pharmacist, your great qualification won’t help you to get a job. They will hire someone else.
No working experience in pharmacy
If you have no previous experience with going above and beyond in job, try to speak about similar situations from the college, or even from your family life. All you have to do is to talk about the situation when you did something extraordinary for another human being. Your attitude matters the most.
I consider it my duty to do my best for every customer. In my last job, I often called my friend, an expert in electronics, to ask for an advice when a customer asked a specific question I couldn’t answer. The customers really appreciated my help and many of them eventually made a purchase in our store.
- How would you deal with an angry customer?
- How do you keep up to date with current pharmacy practice?